Front Desk Administrative Assistant

Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answer, screen and forward incoming phone calls (may include operating a telephone switchboard)  

• Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary.
• Collect information and data from customers/service users, capturing this and inputting into relevant forms and systems. This will follow established processes and information requirements, and some predefined scripts
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
• Ensure a positive experience for internal clients by having courteous interactions with them
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct
• Initiate contact internally and externally on a regular basis to convey requests, provide instructions, or obtain information on behalf of a senior colleague
• Maintain appointment calendars and reserve meeting rooms, following detailed instructions to arrange business meetings efficiently
• Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
• Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include entering budgetary information, time and expense recording and similar
• Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.

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