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Freelancing Support Specialist at Nathan Digital

Nairobi, Kenya

Job Description

About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and customer satisfaction, Dynamic Freelancer is at the forefront of transforming the freelance landscape in the UAE.

Position Overview: Dynamic Freelancer is currently seeking skilled individuals with previous customer service experience to join our Freelancing Support team in Nairobi, Kenya. As a Freelancing Support Specialist, you will play a crucial role in providing assistance and support to our clients, thereby contributing to their success and overall satisfaction.

Job Industry

Customer Relationship Management (CRM)

Job Salary Currency

KES

Job Salary Fixed

No

Job Salary Scale

50,000.0 - 100,000.0

Key Deliverables

  1. Client Communication: Ability to build and maintain strong relationships with clients, provide timely updates on support requests, and uphold a positive client experience throughout the process.
  2. Problem-Solving: Utilize analytical skills to assess issues, pinpoint underlying causes, and implement suitable solutions or workarounds to efficiently resolve problems.
  3. Documentation: Maintain meticulous records of client interactions, support tickets, and resolutions within the helpdesk system, ensuring comprehensive documentation and tracking of all support activities for future reference.
  4. Collaboration: Collaborate closely with internal teams, including the PRO and finance team, to address complex issues and facilitate effective communication and coordination.
  5. Quality Assurance: Follow up with clients to ensure that issues are fully resolved and that clients are satisfied with the level of support received. Solicit feedback to identify areas for improvement and enhance overall service quality.
  6. Continuous Learning: Develop and maintain a thorough understanding of visa requirements, procedures, and regulations applicable to the UAE, ensuring up-to-date knowledge to effectively support clients.

Essential Qualities

Essential Qualities
  • Previous experience in customer service roles.
  • Excellent communication and interpersonal skills, with the ability to convey information clearly and concisely to clients.
  • Proven problem-solving abilities, with a proactive approach to identifying and resolving challenges.
  • Ability to work independently and manage time effectively in a remote freelancing environment.
  • Familiarity with helpdesk ticketing systems and remote support tools is advantageous.
  • Bachelor's degree in Business Management or a related field is preferred.
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    Application Process

    Close Date

    06/05/2024

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