Apply Now!

ERP Support Consultant at Magnolia Technology Solutions Ltd

--Powermax General Electrical Merchants Ltd--

Job Description

ERP Support Consultant responsible for resolving client support tickets, managing SLAs, troubleshooting ERP/Odoo issues, performing basic customizations, and supporting the implementation team. Ensures high-quality client service, system stability, and  continuous improvement.

Department: Support & Implementation

Reports To: Support Lead & Head of Operations

Role Overview

The ERP Support Consultant will manage day-to-day support requests from clients, ensuring timely resolution of issues, strong SLA adherence, and excellent customer experience. The role includes troubleshooting functional and basic technical problems, performing light configurations/customizations, escalating complex issues, and supporting project teams during implementations. The ideal candidate has hands-on ERP experience, preferably in Odoo.


Job Industry

ICT / Computer, Data, Business Analysis and AI

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

1. Support Desk Management

  • Handle incoming support tickets, classify issues by priority, scope, and SLA.
  • Troubleshoot and resolve functional ERP issues (accounting, sales, inventory, HR, POS, etc.).
  • Escalate technical or complex items to the appropriate team when necessary.
  • Document solutions, updates, and customer communication in the ticketing system.
  • Ensure SLA compliance for response and resolution times.
  • Identify recurring issues and propose preventive or corrective actions.

2. ERP Configuration & Customization

  • Perform basic Odoo configurations: user access, workflows, settings, module activation.
  • Support small customizations such as views, reports, fields, email templates, automations.
  • Assist with data imports, exports, and clean-up activities.
  • Support implementation consultants with configuration tasks during deployments.

3. Client Engagement & Communication

  • Communicate clearly with clients on ticket progress, required inputs, and resolution status.
  • Train clients on system usage where required.
  • Flag out-of-scope support requests to management for proper handling.
  • Provide feedback to the implementation team on gaps or improvement areas.

4. Internal Team Support

  • Work closely with the support lead to maintain high-quality service delivery.
  • Assist implementation consultants in testing, UAT, configuration and documentation.
  • Participate in internal knowledge-sharing and process improvement sessions.
  • Support creation and updating of SOPs, support documentation and FAQs.

5. Reporting & Continuous Improvement

  • Track time spent per ticket for workload planning.
  • Contribute to monthly support reports and SLA dashboards.
  • Help identify patterns in recurring issues and propose long-term fixes.
  • Participate in periodic performance, system and process reviews.

Essential Qualities

Essential Qualities
  • Minimum 1–2 years ERP experience (Odoo highly preferred; Dynamics/Zoho/SAP also acceptable).
  • Strong understanding of ERP modules: Accounting, Sales, Inventory, Procurement, HR, POS, etc.
  • Experience troubleshooting functional issues and guiding clients through fixes.
  • Ability to perform basic configurations and light customizations (fields, views, reports).
  • Understanding of workflows, access rights, data models and business processes.
  • Knowledge of Python/XML/QWeb (added advantage).
  • Good understanding of SQL and data import/export concepts (advantage).

Soft Skills

  • Excellent communication and customer-handling skills.
  • Strong analytical and problem-solving ability.
  • Ability to work under pressure and manage multiple tickets.
  • Highly organized with strong documentation habits.
  • Team player who collaborates well with consultants and management.

Additional Requirements

  • Experience working in a support desk or service-oriented environment.
  • Ability to work independently with minimal supervision.
  • Attention to detail and a proactive mindset.
  • Willingness to learn and grow within Magnolia’s ERP environment.

Application Process


Apply Now!