Enrollment Administration Agent (Temp) - SPARK Schools Support Office

The Enrolment Administration Agent is responsible for supporting the end-to-end enrolment administration process. This role ensures accurate data management, timely processing of enrolment-related queries, and a high-quality customer experience for prospective and current families.

The agent supports the enrolment team by processing data and completing administrative tasks efficiently and on time. While not involved in direct enrolment process, the role is critical in enabling data processing and documentation.

The agent is expected to follow procedures, maintain data integrity, and manage large volumes of information accurately and consistently.

Enrolment Administration:

• Manage and monitor the enrolment applications mailbox, ensuring all queries and submissions are acknowledged and processed within agreed turnaround times
• Receive, track, and resolve tickets from the ticket system, escalating complex issues where necessary
• Process scholar transfers between campuses, ensuring all relevant systems and records are accurately updated
• Liaise with teams to process approved data amendments on scholar profiles, ensuring accuracy and compliance
• Maintain up-to-date and accurate records of enrolments in line with organizational policies and procedures
• Ensure all documentation is correctly captured, stored, and accessible for audit purposes

Reporting and Continuous Improvement:

• Monitor and analyze recurring issues or trends, providing recommendations to improve processes and customer experience
• Contribute to the continuous improvement of enrolment systems, workflows, and service delivery standards
• Participate in team meetings, training sessions, and system updates to stay aligned with organizational changes and best practices

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