Debt Collector (Commission-Based) at Yellow Pages Kenya

The Debt Collector is responsible for recovering outstanding payments from individuals or businesses while maintaining professionalism, ethical standards, and compliance with applicable laws. This role suits a results-oriented professional with 1–2 years of debt collection experience who is motivated by targets and commission-based earnings. The successful candidate will contribute directly to improving cash flow while preserving positive customer relationships.

Debt Collection:

• Contact debtors via phone calls, emails, SMS, and written correspondence to recover overdue accounts.
• Use persuasive, professional, and empathetic communication to encourage timely payments.

Account Management:

• Maintain accurate and up-to-date records of all collection activities, including calls made, payment promises, disputes, and resolutions.
• Update collection systems regularly to reflect account status.

Negotiation & Payment Plans:

• Negotiate payment arrangements, settlements, or repayment plans aligned with company policies and customer financial capacity.
• Follow up on agreed payment commitments to ensure compliance.

Dispute Resolution:

• Investigate and resolve account disputes by reviewing documentation and liaising with customers and internal departments.
• Escalate complex cases appropriately when necessary.

Compliance & Ethics:

• Conduct all collection activities in compliance with the Fair Debt Collection Practices Act (Kenya) and other applicable regulations.
• Ensure confidentiality of customer information and adhere to ethical collection standards.

Performance Tracking & Reporting:

• Meet or exceed monthly collection targets to maximize commission earnings.
• Provide regular reports on recovery progress to the Collections Manager or Team Lead.

Customer Service:

• Maintain a professional and respectful approach, even when handling difficult or sensitive situations.
• Educate customers on payment options and consequences of non-payment where applicable.
• Cross-Functional Collaboration:
• Work closely with finance and legal teams on escalated accounts or cases requiring further action.

• Commission-based compensation with a monthly stipend.
• Attractive commission earnings based on successful debt recovery and performance targets
• Opportunity for higher income through consistent performance
• Supportive team environment with guidance from experienced collections professionals
• Opportunity to grow skills in negotiation, customer engagement, and credit management
• Exposure to a structured collections environment within a reputable organization

Interested and qualified candidates should forward their CV to: Interested candidates should send their applications to hr@yellowpageskenya.com on or before 31st January 2026, with the email subject line: “Debt Collector Application.” using the position as subject of email.