Debit Mandate Officer at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Summary

• We are looking for a proactive Debit Mandate Officer to manage the enrollment and monitoring of customers on direct debit systems.
• This role is key to ensuring smooth and efficient collection of payments via debit mandates by tracking mandate success, addressing failures, and coordinating with banks and payment processors.

• Ensure all eligible customers are enrolled in the direct debit payment system accurately and promptly.
• Monitor and track the success or failure rates of debit mandate transactions on a regular basis.
• Proactively follow up on failed debit transactions, identify issues, and update mandate instructions as required to resolve failures.
• Liaise and coordinate with banks, payment processors, and other stakeholders to resolve mandate-related issues effectively.
• Maintain detailed and accurate records of mandate enrollments, failures, resolutions, and correspondence.
• Provide regular reports on mandate performance and recommend process improvements to enhance collection efficiency.
• Assist in educating customers and internal teams on direct debit procedures and best practices.

• Competitive salary (N135,000 Monthly) and benefits
• Opportunity for career growth in payments and operations
• Supportive and collaborative work environment
• Training and professional development opportunities

Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the email.