Customer Supply & Logistics Coordinat

As a Front Office Customer Service Representative (CSR), you will serve as a key interface between customers, sales, supply chain, warehouse operations, and third‑party logistics (3PL) partners. Your mission is to ensure a seamless order‑to‑delivery execution, high customer satisfaction, and operational excellence that supports sustainable business growth across the region.

✅ Support prospecting and customer onboarding, including sample management and alignment on commercial and logistical requirements
✅ Lead customer onboarding, including order procedures, documentation, system setup, and customer training
✅ Ensure accurate customer and product master data maintenance in SAP and related systems
✅ Own the end‑to‑end sales order lifecycle, from order entry and confirmation to delivery coordination and changes
✅ Coordinate closely with warehouses and 3PL providers to ensure timely picking, dispatch, transport, and issue resolution
✅ Manage invoicing, credit/debit notes, and month‑end closing activities
✅ Handle customer complaints, driving corrective actions with internal teams, warehouses, and logistics partners
✅ Act as the primary contact for daily customer enquiries, including order status, deliveries, documentation, and logistics coordination
✅ Support new product introductions, launches, trials, and phase‑in/phase‑out activities
✅ Contribute to forecasting, supply chain intelligence, and customer performance insights
✅ Participate actively in process improvement initiatives to enhance operational efficiency and customer experience

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