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Customer Success Internship at CarePay Ltd

--Powermax General Electrical Merchants Ltd--

Job Description

As a Customer Success Intern, you will work closely with the Customer Success team to ensure our clients receive timely support, accurate information, and a smooth journey using our services. You’ll assist with day-to-day administrative tasks, data entry, customer communications, and follow-ups, helping to drive customer satisfaction and retention. 

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Accurately enter, update, and maintain customer information in internal systems and databases. 
  • Handle confidential customer information with discretion and integrity. 
  • Support the Customer Success team by preparing and cleaning customer reports and logs and generating performance and support metrics for internal use. 
  • Review and verify data for errors or inconsistencies and liaise with relevant teams for clarification and participate in routine audits to ensure data integrity and completeness 
  • Assist in maintaining up-to-date records of client details and account changes. 
  • Organize and archive digital files related to customer activities. 
  • Help monitor customer feedback and flag common issues or trends to the team. 
  • Provide general administrative support to the Customer Success team as needed. 

Essential Qualities

Essential Qualities
  • Higher Diploma and above.
  • Previous experience in data entry, administrative support, or customer service is an added advantage but not mandatory.
  • Familiarity with customer relationship management (CRM) tools such as Jira and Freshdesk (optional but desirable).
  • Basic understanding of customer service principles is a plus.
  • Attention to detail with the ability to enter data accurately and with minimal errors.
  • Typing speed and accuracy with proficiency in fast, accurate typing (ideally 40+ WPM).
  • Strong organization and analytical skills to manage large volumes of data and identify inconsistencies.
  • Time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office, especially Excel and Google Sheets for data entry and formatting.
  • Effective communication skills for interacting with internal teams to clarify data.
  • Commitment to confidentiality when handling sensitive or customer-specific information.
  • A problem-solving mindset with the ability to identify and escalate issues in data or processes.
  • A team player who is willing to collaborate and support the broader Customer Success team.

Application Process

Interested and qualified? Go to CarePay Ltd on carepay.bamboohr.com to apply

Close Date

04/07/2025

Apply Now!