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Customer Success/ Account Lead - Human Kind

Johannesburg, South Africa

Job Description

Are you a seasoned Customer Success Manager with a passion for driving exceptional client experiences? We are seeking a dynamic individual to join our client's team as a Customer Success/Account Lead.

As our Customer Success/Account Lead, you will play a pivotal role in managing a portfolio of mid-market clients, ensuring their satisfaction and success with our services. With a focus on relationship-building and proactive problem-solving, you will be the face of our client's company to their valued clients.

Job Industry

Customer Relationship Management (CRM)

Job Salary Currency

ZAR

Job Salary Fixed

No

Key Deliverables

  • Collaborate with HR to assign team leaders and agents to clients.
  • Lead client onboarding, defining success metrics and facilitating training sessions.
  • Establish and maintain regular reporting and communication cadences with clients.
  • Cultivate meaningful relationships with key decision-makers within client organizations.
  • Drive renewal and expansion conversations to maximize client retention and growth.

Professional Experience

Industry Years of Experience
Customer Relationship Management (CRM) 5

Essential Qualities

Essential Qualities
  • Demonstrated ability to manage relationships with complex organizations and multiple stakeholders.
  • Proven track record of building deep and broad relationships across client teams.
  • Experience as a thought leader within client organizations, driving initiatives for success and growth.
  • Exceptional presentation and communication skills, especially when engaging with executives and client leaders.
  • Strong problem-solving skills with the ability to proactively identify and address client pain points.
  • Humble attitude, eagerness to help others, and a commitment to continuous learning.
  • Ability to effectively manage multiple projects and prioritize tasks.
  • Proficiency in spreadsheet tools and commercially astute.
  • Customer Success Strategies
  • Client Relationship Management
  • Cross-Functional Collaboration
  • Renewal and Expansion Negotiation
  • Strategic Account Management
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    Application Process

    Close Date

    08/05/2024

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