Customer Services Representative at Enza Zaden

Do you have a passion for delivering outstanding service and driving operational excellence? We're looking for a Customer Service Representative to join our team and be the vital link between customers, logistics, and sales. If you're detail-oriented, thrive in a dynamic environment, and enjoy supporting customer success through efficient processes and proactive communication, keep reading!

Make a difference as Customer Service Representative at Enza Zaden

As a Customer Service Representative at Enza Zaden, you bring strong administrative skills and a customer-centric mindset. You will be responsible for managing the full order flow and providing a seamless service experience to both internal and external stakeholders. In this role, you will:

Why you want to join us as Customer Service Representative at Enza Zaden

• Customer impact: Play a key role in ensuring our customers receive excellent service, accurate information, and timely deliveries, contributing directly to grower success.
• Collaboration & ownership: Be part of a team that values clear communication, mutual support, and individual accountability — where your input helps streamline operations and improve service.
• Global innovation, local delivery: Work for a global leader in vegetable breeding while supporting local operations, combining international standards with regional responsiveness.

Ensure smooth order flow: Manage the full order cycle including order entry, batch allocation, invoicing, credits, and communication with the logistics team to ensure on-time delivery.

·        Handle customer communications: Serve as the first point of contact for customers on topics such as order status, product availability, delivery timelines, pricing, and phytosanitary requirements.

·        Support regulatory and documentation needs: Coordinate with the NPPO to ensure compliance with phytosanitary standards and issue required certifications.

·        Deliver insights through data: Collect, process, and analyze customer sales data as input for pricing, sales terms, and commercial planning.

·        Solve problems proactively: Identify and resolve order-related issues quickly and efficiently, and communicate feedback to all relevant stakeholders.

·        Drive continuous improvement: Signal opportunities to enhance internal processes and participate in implementation of improvement projects.

·        Support sales operations: Create and follow up on price catalogues and purchase plans, support demand forecasting, and assist with a variety of administrative sales support tasks.

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