Customer Services Clerk - Temp (1 year contract) at AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

• Ensure seamless execution of operations and timely completion of activities within SLA, including customer requests, and general inquiries from the sales team.
• Receive customer disputes, identify required information & facilitate the finalization thereof.

• Assist with any customer requests by processing or filtering them to relevant departments.
• Intermediate between the sales force & supporting global functions.
• Investigate & log disputes raised, retrieving the necessary information & filtering it through to the relevant departments.
• Escalate complex disputes with relevant specialists, ensuring finalization & providing feedback to customers.

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