Customer Service & Social Media Executive at Kosoko Pictures Limited

Kosoko Pictures is a creative photography studio based in Ikorodu, Lagos, specialising in baby, newborn, maternity and family photography. We create timeless images and meaningful experiences for families, with a strong focus on quality, creativity, professionalism and exceptional client care. Our approach goes beyond taking beautiful pictures. We are intentional about creating a calm, comfortable and memorable experience for every family that walks through our doors. Photographic& Digital Arts

As we continue to grow, we are building a team of creative, responsible and people-focused professionals who understand the importance of both excellent service and strong brand representation.

We are  recruiting to fill the position below:

Job Title:  Customer Service & Social Media Executive

Location: Igbogbo-Ikorodu, Lagos

Employment Type: Full-time

Job Summary

We are looking for a Customer Service & Social Media Executive who can combine excellent client service with strong content and social media skills.

Customer Service:

• Serve as a key point of contact for clients before, during and after their photography sessions.
• Respond promptly and professionally to client enquiries across approved communication channels.
• Follow up with clients, confirm bookings and provide relevant session information.
• Support clients through the photo selection and feedback process.
• Maintain accurate client records and update the CRM as required.
• Ensure every client interaction reflects the warm, professional Kosoko Pictures experience.

Content & Social Media:

• Manage day-to-day social media activities across our platforms.
• Create and coordinate engaging content around our baby and newborn photography services.
• Capture behind-the-scenes moments, studio activities, client experiences and relevant content.
• Write captions and develop content ideas that align with the brand.
• Schedule and publish posts consistently.
• Engage with comments, DMs and online enquiries professionally.
• Monitor content performance and provide simple weekly reports/insights.
• Stay updated on relevant social media trends and identify opportunities to improve engagement.

interested and qualified candidates should send their CV and a brief introduction to: hr.kosokopictures@gmail.com using “Application – Customer Service & Social Media Executive” as the subject of the email.