Customer Service Representative, Transport

Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products as well as general cargo, Renewables and Project related cargo. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

• Receive new order bookings from sales representatives or customer
• A file to be opened immediately, all correspondence to be printed and kept in the file
• Keep clients updated daily on the progress of their shipment/orders
• Requesting Invoices from service providers
• Arranging transport for collection and deliveries of your shipments, Locally and Cross-border within Southern Africa
• Requesting and following up on PODS, ensuring that all drafts and final closing of the file are signed off by your manager
• Advise the client of any cost amendments from the original Estimate
• Liaise with hauliers for bookings of trucks and daily tracking
• Send load cons and rate agreements to hauliers
• Ensure clients are invoiced in line with what has been agreed upon and the costing is accurate
• Ensure all customer CODs are applied for on time once Feri’s has been received
• Ensure invoices are dispatched regularly and in line with the procedure set out
• Ensure supplier invoices are in line with proposed costing on Oracle and returned to the Manager
• Ensure that clients are invoiced according to the Credit terms set out for their respective Accounts i.e. COD and Account clients
• Taking responsibility for your files on your desk
• Ensuring that your workstation is always kept neat
• All files that you handle will be filled away by yourself
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager
• Ensure client-specific regulations and operational requirements as per client SOP i.e. Border Processors, Healthcare, Pharma, Foodstuffs, Dangerous Goods, Arms Control Compliance, etc. are adhered to
• Ensure performance deviations are appropriately documented and reported
• Ensuring all Files are Invoiced timeously
• Ensuring all files are balanced and the FNB report is kept up to date
• Ensuring all Acquittals are submitted to the customs department immediately once received
• Ensure, where applicable that clients are advised, to put in notice for any unexpected costs, such as standing time, etc.

Interested Applicants please email your resume to afr_recruitment@accessworld.com