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Customer Service Representative- English Speaking (Relocate to Penang, Malaysia)

--Powermax General Electrical Merchants Ltd--

Job Description

We are seeking enthusiastic and customer-focused individuals to join our team as a Customer Service Representative (English) in Penang, Malaysia. In this role, you will be responsible for delivering exceptional customer support through various communication channels, ensuring customer satisfaction and a positive service experience.

Job Industry

Customer Service & Support

Job Salary Currency

UGX

Job Salary Fixed

No

Key Deliverables

  • Handle customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Resolve customer issues and complaints effectively while maintaining high levels of customer satisfaction.
  • Escalate complex cases to the appropriate departments when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
  • Stay updated on company products, services, and processes to provide accurate support.
  • Collaborate with internal teams to ensure efficient issue resolution.

Professional Qualifications

Industry Qualification
Customer Service & Support Bachelor’s Degree in any field (minimum requirement). English proficiency at C1 level or above (spoken and written). Strong communication, interpersonal, and problem-solving skills. Customer-oriented mindset with the ability to handle challenging situations professionally. Ability to multitask and work efficiently in a fast-paced environment. Basic computer literacy and familiarity with customer support tools. Willingness to relocate to Penang, Malaysia. Fresh graduates are encouraged to apply; prior customer service experience is an advantage.

Application Process

Close Date

30/06/2026

Apply Now!