Customer Service Representative at Puff & Glaze Limited

• We are seeking a proactive and customer-focused Customer Support Representative with prior experience in the food, hospitality, or event industry.
• The successful candidate will be responsible for managing customer inquiries, processing orders, coordinating with kitchen and logistics teams, and ensuring a smooth and satisfactory customer experience from order placement to delivery.
• This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, service-oriented environment.

Customer Communication:

• Respond promptly to customer inquiries via phone, WhatsApp, email, and social media platforms
• Provide accurate information about products, pricing, delivery timelines, and company policies
• Handle customer complaints and escalate issues appropriately to ensure timely resolution

Order Management:

• Receive, confirm, and document customer orders accurately
• Coordinate order details with kitchen, production, and delivery teams
• Follow up with customers to confirm satisfaction after order fulfillment

Client Relationship Management:

• Build and maintain strong relationships with repeat customers and corporate clients
• Maintain professionalism and empathy when handling customer concerns or urgent requests

Operational Support:

• Assist in tracking daily orders, event bookings, and special requests
• Ensure all customer interactions are logged and documented for reference and reporting.

Interested and qualified candidates should send their CV and cover letter to: hr@puffandglaze.com using the Job Title as the subject of the mail.