Customer Service Representative at Owens and Xley Consults

• Greet customers warmly and offer assistance promptly.
• Listen carefully to customer requests
• Provide knowledgeable advice to customers
• Upsell and suggest alternatives
• Handle complaints or returns professionally and resolve issues quickly.
• Take special or bulk orders accurately and ensure proper follow-up.

Customer Interaction & Service:

• Greet customers warmly and offer assistance promptly.
• Listen carefully to customer requests
• Provide knowledgeable advice to customers
• Upsell and suggest alternatives
• Handle complaints or returns professionally and resolve issues quickly.
• Take special or bulk orders accurately and ensure proper follow-up.

Product Preparation & Presentation:

• Communicate customer orders clearly to the production team.
• Ensure products are weighed, priced, packaged, and labelled accurately before delivery.
• Maintain attractive product displays and ensure counters are well-stocked.

Sales & Transactions:

• Operate the cash register/POS system efficiently.
• Process payments (cash, card, etc.) accurately and issue receipts.
• Follow up on outstanding customer payments regularly.
• Handle customer orders and invoices for catering or wholesale clients.

Teamwork & Shop Operations:

• Communicate effectively with colleagues (butchers, cashiers, delivery personnel).
• Monitor customer orders and report shortages or unavailable items.
• Support daily opening and closing duties, including cleaning and cash balancing.
• Participate in store promotions or seasonal campaigns

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