Customer Service Representative at Benter Group Limited

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be required to escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing feedback on the efficiency of the customer service process.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Responding promptly to customer inquiries.
• Take the extra mile to engage customers and resolve their complaints.

If you believe to be fit for this position, send your CV and cover letter to

Email: recruitment@bentergroup.co.tz 

Deadline for submission of CV and cover letter will be 8^th January,2026.  Only Qualified Candidates will be contacted for interview.