Apply Now!

Customer Service Officer at VisionFund

--Powermax General Electrical Merchants Ltd--

Job Description

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of more than TZs. 44 billion and more than 60,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position.


Finance Accelerating Savings Group Transformation (FAST): FAST loan is cashless, digital and paperless whereby a credit is provided as one loan to the whole group for them to lend out amongst their members based on their constitution.

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
  • Provide satisfactory customer service.

 

Main tasks; –

  • Ensure approval documents are in place for manual data entry,
  • Supervise, Effects & Confirm Mobile change & ATM requests and registration at
  • the Business Center
  • Register the bank pay in slips and issue receipts to the respective clients
  • Initiate payments, and submit to Finance
  • Prepares all journals
  • Acts as a member of the branch credit committee and branch delinquency ·
  • Searches customers in Credit info to confirm if they are eligible to take loan.
  • Initiate disbursement process at branch level and forward to credit department
  • Leads the disbursement process, physically confirms clients during disbursement
  • and reports any missing or problematic clients to central processing personnel
  • Payments and Petty cash management
  • Customer Service/Directs customers to respective officer or right channel
  • Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM

Essential Qualities

Essential Qualities
  • Degree or Diploma holder in Accounting, Finance, Microfinance or Business
  • Administration
  • Must have a clear understanding of data entry and technology
  • Very good knowledge and comfort dealing with financial information
  • Very good analytical & reporting skills
  • Proficient in Microsoft Office application
  • Be a good leader
  • Very good communication and marketing skills (both written and verbal)

Application Process

Interested and suitably qualified individuals should;

  1. Forward their application letter, attaching certified copies of their academic and professional certificates, detailed CV’s with three referees and National ID to vftHRstaff@vftz.co.tz.
  2. All applications should be addressed to;

 

The Chief Executive Officer, 

VisionFund Tanzania Microfinance Bank Limited

P.O. Box 1546, 

Arusha, TANZANIA.

  1. The position should be the subject of the email application.

Close Date

12/09/2025

Apply Now!