Customer Service Executive (Durban) at PIL

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team in PIL South Africa. The successful candidate will play a crucial role in providing outstanding customer service to support our operations in the shipping industry. 

WE VALUE:

• Team player who can collaborate effectively with diverse groups.
• Proactive and solutions-oriented approach to challenges.
• High attention to detail.
  
• Responsible with good follow-through.

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

• Serve as the primary point of contact for customers, addressing inquiries and resolving complaints in a professional and timely manner.
• Ensure seamless coordination with internal teams such as operations, logistics, and sales to meet customer needs effectively
• Maintain accurate records of customer interactions, transactions, and feedback.
• Proactively provide updates to customers on shipment schedules, delays, or changes.
• Educate customers on shipping procedures, documentation requirements, and other relevant information.
• Identify and escalate complex issues to the appropriate departments for resolution
• Build and maintain strong relationships with customers to foster loyalty and satisfaction.

CLICK HERE TO APPLY