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Customer Service Associate at Second Nature

--Powermax General Electrical Merchants Ltd--

Job Description

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

About the Company

  • Positively impacted over 250,000 individuals.
  • Highly rated, with thousands of excellent customer reviews.
  • Rapidly growing and financially sustainable.
  • NHS-commissioned and approved by leading health insurers.
  • Focuses on digital delivery of lifestyle improvement and weight-loss programmes.

About Second Nature

Second Nature is a UK-based digital health company that offers a holistic weight loss and lifestyle change programme. Combining behavioural science, technology, and personalised coaching, the programme is designed to help individuals build sustainable habits around nutrition, physical activity, sleep, and mindset. Users receive support through a mobile app that includes daily educational content, meal plans, progress tracking, and one-on-one guidance from qualified health coaches. Second Nature has been recognised by the NHS and is one of the first digital behavioural change programmes to be commissioned by the UK's National Health Service.

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include:

  • Providing prompt, empathetic support via email and phone.
  • Efficiently addressing and resolving customer queries.
  • Exceeding customer expectations to maintain high satisfaction rates.
  • Managing customer complaints with sensitivity, escalating when necessary.

This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.

Essential Qualities

Essential Qualities
  • Highly organised and thrives in a fast-paced environment.
  • Target-driven, with a commitment to continuous improvement.
  • Excellent communication skills, particularly in email and telephone interactions.
  • Empathetic and capable of handling sensitive conversations effectively.
  • Quick learner, adaptable to evolving processes. Benefits:
  • Meaningful impact on public health and individual lives.
  • Collaborative environment with passionate, supportive colleagues.
  • 25 days annual leave plus national holidays.

Application Process

Close Date

08/08/2025

Apply Now!