Customer Service Agent (Hybrid - Eastwood)

The ideal candidate for this Customer Service Representative role is patient, tech-savvy, and customer-focused, with strong communication skills and a willingness to learn the technical aspects of the DIY shutter products. They should be comfortable guiding customers through measuring, ordering, and installation over phone, chat, and email, while remaining calm under pressure, detail-oriented, and solution-driven.  

• Learn and master the ins and outs of the client's DIY shutter products
• Assist customers via phone, live chat, and email with:
• Understanding product options and placing orders
• Measuring windows for proper fit
• Installation guidance and troubleshooting
• Confirming and reviewing orders
• Provide clear, step-by-step support to ensure customer confidence
• Document customer interactions and follow up as needed
• Collaborate with the operations and fulfillment teams to resolve any issues
• Maintain a professional, customer-first attitude at all times

CLICK HERE TO APPLY