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Customer Service Advisor (CDM) at Click Group Limited

--Powermax General Electrical Merchants Ltd--

Job Description

We are looking to recruit a Customer Service Advisor to work within our Call Centre. The role will be based in Roodepoort and will report to the Service Centre Supervisor.

To resolve, monitor and report on all escalations from internal and external customers and assist with the supervision and monitoring of the call centre to ensure service levels are maintained 

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • To assist Call Centre Consultants with escalated queries/complaints in order to get resolved within 24 hours
  • To monitor the relevant email inboxes and adhere to required turnaround times and SLA’s on responses and resolution
  • To assist with outbound projects when required by communicating with the patients to ensure customer retention
  • Customer Advisor performance, time keeping and quality assurance.
  • Calls handled professionally and with very strict confidentiality within SOP and SLA.
  • Problem solving and follow up of queries
  • Administration of new prescriptions
  • Handling of queries /complaints and escalations
  • Profile management
  • Liaison with all other departments to ensure resolution of customer requests
  • Weekly reporting on complaints and trends
  • Ad hoc requirements as per operational requirements

Essential Qualities

Essential Qualities
  • Grade 12
  • 1 Year Pharmacy experience(Advantage)
  • Customer service experience.
  • Sound understanding of contact centre operating principles.
  • Sound understanding of Standard Operating Procedures.
  • Pharmacy processes and legislation
  • Understanding of law and guidelines on medicines
  • Very good Computer skills (Excel)
  • Excellent communication skills.
  • Analysing.
  • Deciding and Initiating Action.
  • Accurate and Methodical
  • Able to pay attention to detail.
  • Delivering results and meeting customer expectations.
  • Coping with Pressure and Setbacks.
  • Following Instructions and Procedures
  • Adhering to Principles and Values
  • Working with People

Application Process

Close Date

17/11/2025

Apply Now!