Customer Relationship & Operations Officer at Mixx by Yas

Mixx is hiring a Customer Relationship & Operations Officer based in Dar es Salaam.

Customer Relationship Management (CRM)

No

Perform weekly and monthly reconciliations for key corporate customers.
Respond promptly and accurately to corporate customer queries according to SLAs.
Identify customer needs and assist them in using specific product features.
Conduct training sessions for corporate customers on products and services.
Implement automation to address recurring customer queries, such as daily reports.
Build and maintain strong relationships with corporate customers regarding support issues.
Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
Update internal databases with technical issue details and relevant customer interactions.
Monitor complaints, follow up, and ensure timely resolution of technical issues.
Gather customer feedback, share feature requests, and inform customers about new functionalities.

Essential Qualities
University degree in business administration, social science, or related areas 3+ years of experience in Customer Care, related services, or related areas Fluent in English and Swahili Effective communicator and presenter. Eager to find bugs and flaws in a product or service. Problem Solving Customer Service Quality, effective, and efficient documenter. A team player, able to work well in multicultural environments. Able to build relationships quickly.

25/11/2025