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Customer Operations Officer - eMobility at M-KOPA Solar

--Powermax General Electrical Merchants Ltd--

Job Description

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

Job Industry

Procurement, Logistics , Supply Chain Management

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • Coordinating class enrollment, learner attendance tracking, and the issuance of introduction letters in partnership with driving schools and the customer experience team
  • Managing the issuance and maturation tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs) to ensure regulatory compliance
  • Following up with NTSA to ensure timely processing and delivery of Smart Driving Licenses
  • Serving as the primary operational contact for driving school partners through consistent daily and weekly communication
  • Tracking rider enrollment metrics and coordinating with the retail team to ensure timely issuance of driving school packages
  • Monitoring customer conversion timelines and proactively addressing progression bottlenecks in collaboration with partners
  • Conducting regular follow-up calls with customers to provide guidance, resolve queries, and sustain engagement throughout the licensing journey
  • Capturing, cleaning, and maintaining accurate licensing records across all platforms and dashboards
  • Preparing comprehensive weekly performance updates covering key metrics, trends, challenges, and proposed improvements
  • Conducting field visits to supervise driving school program intake across onboarded schools
  • Supporting insurance claims tracking and logbook/NTSA compliance processing on a needs basis

Professional Qualifications

Industry Qualification
Procurement, Logistics , Supply Chain Management At least 2 years of experience in an operations execution or coordination role Demonstrated experience working with third-party partners or vendors Hands-on experience with data entry, record management, and reporting tools Prior exposure to customer care, follow-up, or front-line support functions Proficiency in MS Office (Word, Excel), email platforms, and digital dashboards A Bachelor's degree or diploma in Business Administration, Operations Management, Logistics, or a related field — equivalent professional qualifications combined with relevant experience will be considered Nice to have: Familiarity with regulatory or licensing environments such as NTSA processes

Application Process

Close Date

30/04/2026

Apply Now!