Apply Now!

Customer Experience Officer at Premier Hospital

--Powermax General Electrical Merchants Ltd--

Job Description

The Customer Experience Officer is responsible for ensuring the efficient operation of Premier Hospital’s customer service functions, delivering exceptional service to patients and visitors, and enhancing overall patient satisfaction. The role involves managing patient flow, handling inquiries, and maintaining high standards of service in line with the hospital's commitment to excellence in healthcare delivery. ingness to learn are valued.

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Deliver Exceptional Customer Service.
  • Manage the Customer Experience Desk
  • Call Center Operations
  • Outpatient Department Coordination
  • Quality Management System Compliance.
  • Doctor and Room Management
  • Appointment Scheduling and Management
  • Enquiry and Feedback Management
  • Training and Standards Enforcement
  • Patient Orientation and Guidance

Essential Qualities

Essential Qualities
  • Diploma in Front Office Operations, Hospitality Management, or a related field.
  • Formal training in customer service or customer care.
  • 2-3 years of experience in a customer-facing role in a busy service environment.
  • Experience working in a hospital or healthcare setting is an added advantage
  • Strong interpersonal and communication skills (both oral and written).
  • High levels of empathy, patience, and problem-solving abilities.
  • Proficient in handling customer complaints, conflict resolution, and crisis management.
  • Excellent time management and organizational skills.
  • Ability to think critically and make informed decisions that enhance patient care and service delivery.
  • Familiarity with customer experience management trends and tools.

Application Process

If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (JOB TITLE), your current and expected remuneration, testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 27th November, 2025. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted. 

Close Date

27/11/2025

Apply Now!