Customer Care Representative at Solar Panda Kenya Ltd

We are looking to recruit Customer Care Representatives on part time basis to join our team. The role involves engaging with customers, responding to inquiries, providing accurate information about products and services, troubleshooting issues, and delivering effective solutions. This position is essential in enhancing customer satisfaction, building strong relationships, and supporting the company’s objectives.  

• Manage Mobility inbound and outbound calls in a timely manner

• Follow communication scripts when handling different customer topics

• Identify customer needs, clarify information, and provide solutions or alternatives

• Educate customers on products by explaining procedures, answering questions, and sharing relevant information.

• Approve new customer sales after verifying details and ensuring product understanding.

• Create customer leads in the company’s internal system.

• Identify upselling opportunities (e.g., TV upgrades) and present them to eligible customers.

• Support field sales agents by handling customer-related calls.

• Record call details accurately and update customer records in the internal system.

• Track and report recurring customer issues or trends to management.

• Capture call dispositions for every call received.