Customer Care Intern

This isn't a make-coffee-and-sit-in-meetings internship. You'll do real work from day one: supporting onboarding, handling queries, and keeping our community running under the guidance of our Customer Care Rep. It's good if you're early in your career, digitally switched on, and want to understand how a digital startup actually operates from inside

• Help verify and onboard new members — checking details, flagging issues, and keeping the process moving
• Answer routine user queries across support channels and escalate anything more complex 
• Support the social media schedule — posting content, moderating comments, and  engaging with the community 
• Help build and update the FAQ, knowledge base, and internal guides as we learn what  users keep asking 
• Assist with data entry, reporting, and general admin tasks that keep operations tidy
• WHAT YOU BRING 
• Currently studying or recently finished a Diploma or Degree in Business,  Communications, IT, or something similar 
• You're genuinely active on social media — not just scrolling, but posting, engaging, and  navigating platforms like Instagram, TikTok, X, Facebook, and WhatsApp Business with  confidence 
• Good written English and clear communication — you can explain things simply without  sounding robotic 
• Basic online safety awareness: you know what spam and phishing look like – Curious, organised, and self-directed — you ask questions, you don't wait around.

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