Customer Care Assistant I at National Quality Control Laboratory (NQCL)
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Job Description
National Quality Control Laboratory (NQCL) is a State Corporation within the Ministry of Health for Quality Control of Medicines on behalf of Government.
Job Industry
Customer Service & Support
Job Salary Currency
KESJob Salary Fixed
NoKey Deliverables
- Operating the customer care desks;
- Ensuring customers provide feedback either manually or electronically;
- Attending to the reception telephone line;
- Receiving and ushering in gueststo the designated offices;
- Maintaining daily records of customers’ details;
- Facilitating in the organization of events; and:
Professional Qualifications
| Industry | Qualification |
|---|---|
| Customer Service & Support | Cumulative service period of Six (6) years’relevant experience, three (3) of which must have been at the grade of Customer Care Assistant II or in a comparable position. Diploma in Customer Care, Communication, Public Relations, Journalism, Media or equivalent qualification from a recognized institution; Proficiency in computer applications |
Application Process
Close Date
14/04/2026