Credit Operations Officer at Yas

New Vacancy: Credit Operations Officer

Let’s grow together—become part of our team as a Credit Operations Officer.

• Respond promptly and accurately to customer loan queries in line with agreed SLAs.
• Follow up with customers to ensure timely resolution of technical issues.
• Automate frequently asked loan-related queries to improve efficiency and service delivery.
• Analyze weekly trends in loan-related queries and complaints; recommend process improvements.
• Conduct quarterly reviews of loan operational processes and suggest enhancements.
• Facilitate refresher training at customer touch points to ensure quality service and accurate resolution.
• Periodically review loan product codification for improved query tracking and resolution.
• Identify and report product issues by simulating scenarios and user experiences.
• Assess customer needs and share insights with product teams for continuous product improvement.
• Foster positive working relationships with internal teams and external stakeholders.
• Ensure high levels of customer satisfaction to positively impact Net Promoter Score (NPS).
• Maintain up-to-date knowledge of all loan products and eligibility criteria.
• Handle customer calls related to loan queries and contribute to service improvement.

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