Apply Now!

Courier Operations Associate (Delivery Ops) - Uber Eats, Kenya at Uber

--Powermax General Electrical Merchants Ltd--

Job Description

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 400+ cities today, Uber's rapidly expanding global presence continues to bring people and their cities ...

Job Industry

Procurement, Logistics , Supply Chain Management

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • Monitor and improve courier marketplace health metrics including online hours, fulfillment rates, cancellations, courier supply, and delivery efficiency.
  • Design and execute courier engagement, onboarding, retention, and earnings optimization initiatives to improve courier experience and operational reliability.
  • Partner closely with Community Operations, Safety, Merchant Operations, and Product teams to resolve operational pain points and improve platform quality.
  • Analyze operational trends and build data-driven recommendations to optimize incentives, reduce delivery friction, and improve customer satisfaction.
  • Conduct fieldwork and engage directly with courier partners to understand on-the-ground challenges and identify scalable operational improvements.
  • Manage multiple stakeholder relationships including EMEA Central Operations and Scaled Operations teams, local SSA operations teams and commercial teams.

Professional Qualifications

Industry Qualification
Procurement, Logistics , Supply Chain Management 2+ years of experience in operations, logistics, consulting, marketplace operations, business analytics, or customer operations in a fast-paced environment. Strong analytical and problem-solving skills with experience using Excel/Google Sheets; ability to interpret operational metrics and translate insights into action. Excellent stakeholder management and communication skills, with the ability to work cross-functionally with support, policy, merchant, and city operations teams.

Application Process

Close Date

24/06/2026

Apply Now!