Control Room Operator at ECOFLEET SOLUTIONS Ltd

About Ecofleet Solutions Ltd.

Ecofleet Solutions Ltd is a government-owned company mandated to transform and modernize public transport service delivery in the City of Kigali. Its mission is to enhance efficiency, reliability, and accessibility of the transport system through data-driven planning, route optimization, fleet management, and close coordination with stakeholders. By setting and enforcing service standards, Ecofleet ensures that Kigali’s growing population has access to safe, reliable, and commuter-friendly transport services.

The company plays a strategic role in managing the city’s bus fleet, including planning renewals to maintain a modern and efficient system, while embracing green mobility solutions such as electric buses to align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations through intelligent transport systems (ITS), GPS tracking, digital performance dashboards, and automated inspections that improve transparency and responsiveness. In addition, Ecofleet oversees shared transport infrastructure—depots, terminals, and bus stops—and manages a unified digital fare collection system that promotes cashless payments, standardizes fares, and ensures accountability. Together, these efforts position Ecofleet as a central driver of Kigali’s sustainable, smart, and integrated public transport future.

Purpose for Recruiting

Ecofleet Solutions Ltd is seeking competent, self-motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready.

Role Summary

The Control Room Operator at Ecofleet Solutions Ltd is responsible for real-time monitoring of bus operations, with a strong focus on preventing revenue theft. The operator ensures route compliance, monitors driver behavior, and flags suspicious activity related to fare collection or operational misconduct.

Scope of the Role

• Real-time Monitoring: Use GPS and surveillance to detect revenue theft and misconduct.
• Compliance: Identify and report route violations, delays, and fare fraud.
• Field Support: Coordinate with inspectors to act on suspicious activity.
• Intelligence: Assist in revenue theft investigations and corrective actions.

• Monitor real-time bus movements using GPS and surveillance tools.
• Detect and flag signs of fare evasion, ticket fraud, or undeclared earnings.
• Identify suspicious route deviations, prolonged stops, or skipped trips.
• Alert field inspectors to verify and follow up on suspected revenue leakage.
• Maintain detailed logs of operational irregularities and potential fraud cases.
• Generate daily reports highlighting revenue concerns and driver conduct.
• Support investigations into financial misconduct with proper documentation.

KPIs for Success

• Revenue Protection: Reduced incidents of fare fraud or revenue loss.
• Accuracy: Timely and accurate reporting of operational irregularities.
• Accountability: Improved driver compliance through system alerts.
• Coordination: Increased effectiveness of field inspections based on control room data.

Interested candidates are invited to submit their applications via email to careers@ecofleet.rw. All application documents must be compiled into one single folder/file labeled with the subject of the position applied for. Applications must include: a cover letter addressed to Aubin RUKERA – Chief Executive Officer, Ecofleet Solutions Ltd, a detailed Curriculum Vitae (CV), certified copies of academic and professional certificates, and contact details of three (3) previous supervisors.