Control Room Attendant at Eezy Track Limited
--Powermax General Electrical Merchants Ltd--
Job Description
Department: Operations
Location: Nairobi
Reports to: Fleet Support Supervisor
POSITION DETAILS
Job Purpose Keep track of devices and report on any offline devices
Job Industry
Job Salary Currency
Job Salary Fixed
NoKey Deliverables
• Take full responsibility for dealing with relevant customer complaints, queries and requests for information.
• Ensure reports are shared as agreed without failure.
• Ensure that an appropriate and adequate investigation takes place in all issues reported through the department.
• Ensure TAT is followed appropriately.
• Assist fleet support team in linking and delinking during weekends and past working hours.
• Confirm tracking status of units installed by technician after linking.
• Sending commands to all offline vehicles.
• Ensure all tracking status of all high alert vehicles is communicated to business source.
• Any other duty allocated to you by your supervisor.
Essential Qualities
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• Degree or Diploma in IT or related field. • 1 year of experience in the related field. Competencies and Skills • Good team player. • Excellent interpersonal skills • Good decision making and problem-solving skills. • Integrity and reliability. • Strong communication skills. • Be able to work with deadlines hence have good organizational and time management skills. • Customer service skills
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