Job Description
Our team offers comprehensive experience and expertise across the South African (and beyond) payment gateways landscape. To guarantee the best service, we handle all the one-to-many payment relationships on behalf of our clients so they may focus their energy on growing their business.
As leaders in payment compliance and security, our clients can have the peace of mind that their payment processing needs are met efficiently with absolute security.
Job Industry
Customer Service & Support
Job Salary Currency
SARJob Salary Fixed
NoKey Deliverables
- Monitor Systems: Perform real-time system checks on servers, data processing activities, and connectivity.
- Alert Management: Recognize and escalate system alerts within set timelines (SLA/OLA).
- Troubleshoot Issues: Investigate, diagnose, and resolve technical issues related to servers, data, and connectivity.
- Incident Management: Manage and document incidents, following escalation procedures when necessary.
- Collaborate with Teams: Work closely with internal and external stakeholders to resolve issues and improve processes.
- Continuous Improvement: Participate in post-incident reviews and identify areas for improvement.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Customer Service & Support | Qualification and Certification: Bachelor Degree Computer Science or similar is advantageous Years of (relevant) Experience: Graduates are encouraged to apply Between 6 months to 1 year years of experience in technical support or IT operations is advantageous Professional Expertise Understanding of systems monitoring Understand the EFT Switching environment Understand the Batch processing environment Understand the different file movement protocol (SFTP, XCOM, CD etc.) Proficiency in identifying alerts and following troubleshooting procedures. |
Application Process
Close Date
16/03/2026