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Client Services Team Leader: MiwayLife Parktown at Sanlam Group

--Powermax General Electrical Merchants Ltd--

Job Description

MiwayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiwayLife’s vision is to establish a world-class direct financial service business that seeks to:

  • offer its clients excellent service, superior value products, and fair treatment always;
  • be an employer of choice; and
  • be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiwayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

Job Industry

Customer Relationship Management (CRM)

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

This junior management role is responsible for leading a defined customer experience and client servicing function by:

  • Overseeing people, processes, and performance
  • Driving effective service recovery and resolution of customer issues
  • Ensuring adherence to all relevant regulatory and compliance requirements
  • Delivering consistent post-sale service excellence and customer retention outcomes
  • Supporting the Ombudsman function by managing complaint resolution processes
  • Maintaining a strong focus on customer retention and premium collections

Essential Qualities

Essential Qualities
  • Grade 12
  • 3-4 years’ experience in a customer service environment in the financial services industry
  • 1-2 years managerial experience
  • Experience in financial distribution services/sales/call centre environment

 

Knowledge and skills 

 

  • MS Office
  • Financial Services Industry Knowledge
  • Reporting
  • Strong communication skills, both written and verbal

 

Business/Management:

 

  • General Financial Services industry knowledge
  • Long-term insurance knowledge
  • MWL business and operating model
  • MWL product knowledge
  • Relevant regulatory legislation and compliance knowledge
  • Call centre and customer service processes
  • Policy contracts governances, clauses, cover
  • Claims and assessor principles, processes and governances
  • MIS and reporting
  • Quality and risk monitoring processes
  • Cost management
  • People management
  • Systems and process maintenance

 

Personal qualities 

 

  • Instills trust
  • Manages complexity
  • Cultivate Innovation
  • Build effective teams
  • Drives Results
  • Customer focus
  • Planning and organising
  • Problem-solving and analytical thinking
  • Good communication skills

Qualification and Experience

Grade 12 with 4 to 5 years related experience.

Knowledge and Skills

Services Knowledge

Reporting and Administration

Business Processes

Customer Service

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Application Process

Close Date

07/07/2026

Apply Now!