Client Data Management Repayment Senior coordinator

This role ensures the monitoring of reimbursement data, maintaining its quality and accuracy, and overseeing the Mobile Money data management platform across programs. The incumbent will be responsible for designing intelligent data entry tools, improving workflows, and leveraging automation and cross-team collaboration.

The objective is to serve more farmers, improve the quality of reimbursement data in Fineract by identifying and correcting errors, and improve operational efficiency by streamlining processes with other departments (FAS, FOps, Call Center, Case Investigations).

Systems Management and Fineract

• Create loan products in Fineract and coordinate repayment uploads.
• Share farmers' account numbers with the field and manage reimbursements in CLIF.
• Managing bank statements in Dataiku.
• Identify and correct errors due to data entry, 
• To monitor and resolve system-related problems.

Data cleansing and identification of refund errors

• Detect, report and track the resolution of issues related to reimbursement data, including duplicate entries, incorrect bank slips or receipts.
• Identify and correct erroneous reimbursements to farmers to ensure alignment with official documentation and field records.
• Communicate and report errors to the respective management and staff of the CDM, the recovery team, the call center and case investigations.

Creation and maintenance of data entry templates

• Maintain and improve templates for the refund data entry processes (bank slips, receipts, Mobile Money and refund claims).
• Build new data entry models to improve quality controls, ensure accuracy and reduce data entry errors.
• Use, develop and improve data analysis and cleaning macros and scripts (R, Python, Dataiku or Google AppScript).

Inter-team collaboration and process improvement

• Working with Customer Data Management (CDM), Case Investigations, Call Center and Collections teams to identify gaps and inefficiencies.
• Coordinate with Field Operations (FOps) to align improvements in reimbursement collection with realities on the ground.
• Incorporate feedback from the field and back office to improve the user-friendliness and efficiency of the tools.

Support for the expansion of Mobile Money and Automation

• Coordinate the execution of Mobile Money (MM) initiatives and work with the Global CDM to implement MM reporting systems.
• Be responsible for reporting on the status of reimbursements and refunds to farmers (including via KOBO).
• Use automation platforms (Dataiku, Superset) to optimize workflows and reduce manual work.

Team management

• Manage and develop a team consisting of 5 JL5 employees (RBM Coordinators), 28 JL3 employees (Bookkeepers) and more than 20 casual employees.
• Implement data-driven methods to measure team performance, set daily/weekly goals and track progress.
• Make recommendations on staffing/resource needs and find creative ways to motivate the team.

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