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Chief Information Officer (CIO) at Umutanguha Finance Company Plc

--Powermax General Electrical Merchants Ltd--

Job Description

CONTEXT

UMUTANGUHA FINANCE COMPANY (UFC) Plc is a microfinance institution licensed by the National Bank of Rwanda. In a constantly evolving environment, UFC is committed to a dynamic digital transformation to strengthen its performance, customer proximity, and operational resilience.

In this context, the institution wishes to recruit a Director of Information Systems (DSI) to lead its IT strategy, guarantee the availability, security and efficiency of information systems, and support future structuring digital projects. The DSI will work in close collaboration with the General Management, the various business departments and the institution's technical partners.

Job Industry

ICT / Computer, Data, Business Analysis and AI

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

IT strategy and governance

  • Deploy locally the IT strategy defined at Group level, adapting it to the realities of the subsidiary.
  • Develop a technological roadmap linked to UFC's business priorities.
  • Ensure the correct application of Group IT policies (security, architecture, compliance).

Team management and coordination

  • Supervise local IT teams (infrastructure, support, development if present).
  • Participate in Group IT committees and share performance indicators.

Infrastructure and application management

  • Supervise the operation and maintenance of IT infrastructures (servers, networks, databases, etc.).
  • Manage the development and deployment of business software (ERP, CRM, etc.).
  • Ensure the management and optimization of Cloud and on-premise systems.

Security and Compliance

  • Apply the Group's security policy and deploy the tools defined by it.
  • Ensure compliance with the requirements of the National Bank of Rwanda (BNR) and Group standards (ISO, GDPR, etc.)
  • Ensure the management of business continuity and recovery plans (BCP/BRP).

IT project management

  • Implement digital projects linked to UFC's transformation ambitions (digitalization of services, EDM, cybersecurity, etc.).
  • Ensure change management and user training.

User support and continuous improvement

  • Organize efficient and satisfaction-oriented user support.
  • Promote the use of technologies to optimize internal processes.
  • Organize training and skills development for employees on IT tools.

Supplier and partner management

  • Oversee relationships with IT service providers (integrators, hosts, software publishers, etc.).
  • Ensure contract monitoring and compliance with partners' commitments

Essential Qualities

Essential Qualities
  • Bac+5 in IT, information systems, or equivalent.
  • Minimum 7 years of experience in IT, including at least 3 years as an IT manager in a financial institution.
  • Experience in a multi-site and/or group context is an asset.

Technical skills

  • Solid knowledge of IT architectures (on-premise, cloud, network).
  • Mastery of IT security tools.
  • Knowledge of core banking / microfinance solutions.
  • Good practice of project management standards (PMP, Agile, etc.).

Personal qualities

  • Leadership, rigor and organizational skills.
  • Ability to work in a matrix organization.
  • Excellent communication in English and French (Kinyarwanda is a plus).
  • Listening skills, internal customer orientation, ability to summarize.

Conditions and benefits

  • Position based in Kigali, with occasional travel to agencies.
  • Competitive remuneration according to profile.
  • Stimulating working environment in a growing company.

Application Process

Please send your CV and cover letter to the following address:  ufc.recruitment@ufinance.co.rw  , with the subject line: “  Application – DIRECTOR OF  INFORMATION SYSTEMS  UFC PLC

Close Date

15/08/2025

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