Call Centre Agent at Simplepay Capital Financial Services Tanzania Ltd, May 2026

The Call Centre Agent will be responsible for managing overdue loan accounts through effective follow-ups, customer engagement, and repayment negotiations.

The role aims to support the company in reducing Portfolio at Risk (PAR) to below 2%, while ensuring strong customer relationships and compliance with company procedures and operational processes.

• Manage and follow up on an assigned portfolio of overdue accounts on a daily basis.
• Ensure all accounts have clear repayment plans, promises to pay (PTPs), and dispositions recorded in the system.
• Achieve daily collection targets and closed account targets.
• Engage customers professionally to negotiate repayments and resolve payment delays.
• Educate customers on repayment benefits, credit history, and the consequences of default.
• Address customer complaints and correct misunderstandings related to products and policies.
• Maintain accurate and timely documentation of all customer interactions.
• Escalate difficult cases, fraud risks, and identification issues to the Collections Team.
• Collaborate with branch and field teams for follow-ups, repossessions, and account actions.
• Provide feedback on default trends, customer behavior, and process gaps.
• Handle customer inquiries, including loan balances within the assigned portfolio.
• Ensure consistent follow-up even for customers making partial payments.

APPLY NOW