Call Centre Agent at African Clean Energy (ACE)
--Powermax General Electrical Merchants Ltd--
Job Description
Work with us
We are African Clean Energy, a rapidly growing B Corp enterprise focused on enabling decentralised access to clean energy for households in Sub-Saharan Africa and Southeast Asia. We are currently operating in Lesotho, Cambodia, Kenya, Uganda and soon Senegal. Our mission is to eliminate the worst forms of poverty on a platform of clean energy and smartphone technology.
Because we are working in a fast moving environment and implementing new processes and new technologies we are on the hunt for smart, dedicated people to help us accomplish that. Could this be you?
Job Description
Call Centre Agent
Do you have a strong background in customer care, microfinance, loan recovery, and credit risk management? We’re looking for a dedicated Call Centre Agent to manage and recover installment payments for ACE One loans. In this role, you will make outbound calls to customers with overdue payments, offer repayment options, resolve customer issues, and support access to clean energy.
At African Clean Energy, we are a rapidly growing B Corp enterprise focused on enabling decentralized access to clean energy for households in Sub-Saharan Africa and Southeast Asia. Our mission is to eliminate the worst forms of poverty through a platform of clean energy and smartphone technology. We provide clean energy solutions, including the ACE One, to households living on $2/day through an affordable PAYGo model.
As ACE Kenya expands its operations, the Call Centre Agent will play a critical role in supporting credit risk management, loan recovery, customer engagement, and field operations across our locations in Mombasa, Kilifi, and Kwale.
Job Industry
Job Salary Currency
Job Salary Fixed
NoKey Deliverables
- Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
- Contact assigned new customers to welcome them to African Clean Energy.
- Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
- Daily review and report the operations of the customer calls with CFM.
- Resolve customer support cases that hinder ACE from receiving payments, ensuring timely follow-up and documentation.
- Update incorrect or outdated contact information to ensure accurate communication
- Conduct customer training for stove usage
- Conduct customer training for payment model
- Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
- Review the outcomes of the satisfaction and survey calls and report to CFM.
- Any other tasks assigned deemed necessary by management.
Essential Qualities
Essential Qualities |
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Special Benefits for this Position
Why choose African Clean Energy?
- Be part of a mission-driven organization making a real impact in communities by providing access to clean energy.
- Enjoy a competitive salary.
- Opportunities for professional growth in a rapidly expanding organization.
- Work closely with a dynamic, multicultural team that values inclusivity, entrepreneurial thinking, and collaboration.
- Play a key role in transforming lives and contributing to a sustainable future.
Application Process
Apply via the button on this page or at careerskenya@africancleanenergy.com