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Call Centre Agent

--Powermax General Electrical Merchants Ltd--

Job Description

The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.

Job Industry

Customer Service & Support

Job Salary Currency

SAR

Job Salary Fixed

No

Key Deliverables

  • Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing and bulk buying sale.
  • Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
  • Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
  • Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
  • Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
  • Cross train: into other areas of the departments including HPC and Milling respectively but not limited to free stock orders.
  • Verification Process: Responsible for order entry and verification against customer order.
  • Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently
  • Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes

Academic Experiences

Qualification Industry
Certificate Customer Service & Support

Professional Qualifications

Industry Qualification
Customer Service & Support Education: Matric Certificate. Relevant sales qualification will be advantageous. Knowledge: Basic call centre SOP’s knowledge Desirable, understanding of FMCG Manufacturing basic GP 2010-Desirable. Skills: Proficient in Communication-written, Problem-solving, Numerical ability. Organizational Understanding and Proactive thinking.

Essential Qualities

Essential Qualities
  • Maintain confidentiality.
  • Strong work ethic, ability to demonstrate excellent interpersonal skills with high focus on client service.
  • Positive outlook in life, always be presentable, self-motivated and punctual.
  • Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).
  • High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.
  • Strong Administrative skills: Recordkeeping, Accuracy & attention to detail.  Proficient in spelling, punctuation, grammar and other language skills.
  • Thinking skills: Analytical thinking.
  • Problem solving & decision making.
  • Able to work independently as well as part of a team in an open plan environment.
  • Good interpersonal skills.
  • Must be able to maintain a high-volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.
  • Ability to be methodical, detail-oriented and maintain a high level of accuracy.
  • Ability to take ownership of all administration procedures and identify areas of improvement.
  • Ability to establish and maintain co-operative and positive working relationships with management and team members.
  • Be able to effectively use a variety of desktop and online applications and having excellent typing skills.


Qualifications

  • Minimum of Grade 12 Qualification.
  • Diploma/certificate in business or office administration will be an advantage.


Experience

  • Minimum of 3 years’ experience in office administration and Client Services.
  • Previous working experience or knowledge of the Financial Services Industry, FAIS or Regulatory Examinations will be advantageous.
  • Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet and e-mail.


Competencies

  • Reliable * Focused * Goals and Deadline driven * Effective time management & business ethics
  • Stress tolerance and resilience * Loyal & trustworthy * Commitment to quality and excellence 

Nice to have /Desirable


Professional Qualification

Industry Qualification
Customer Service & Support 1-2 years of previous working experience dealing with customers. (Essential) 1-2 years years of work experience in an FMCG environment (Desirable) 1-2 years exposure to the Call Centre/Telesales. (Desirable) 1-2 years of previous experience working on excel. (Desirable)

Special Benefits for this Position

  • Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing and bulk buying sale.
  • Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
  • Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
  • Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
  • Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
  • Cross train: into other areas of the departments including HPC and Milling respectively but not limited to free stock orders.
  • Verification Process: Responsible for order entry and verification against customer order.
  • Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently
  • Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes

Application Process

Close Date

19/01/2026

Apply Now!