Call Center Co-ordinator at Lorenzo Drycleaners

--Powermax General Electrical Merchants Ltd--

Job Description

Oversees customer communication channels, manages call center staff schedules, and ensures excellent client satisfaction.

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Manage incoming and outgoing calls efficiently.
  • Supervise call center staff and ensure timely responses.
  • Monitor service quality and handle escalations.
  • Generate daily/weekly reports on customer interactions.

Essential Qualities

Essential Qualities
  • Diploma or degree in Customer Service, Communication, or related field.
  • 2+ years in a similar supervisory role.
  • Strong leadership and multitasking skills.
  • Excellent written and verbal communication.


Application Process

Apply Now recruitment@lorenzogroup.co.ke. Applications are reviewed on a rolling basis, with preference given to those received before the 24th November 2025.

Close Date

24/11/2025