Call Center Attendant at a Diversified Business Group - HRLeverage Africa Consulting Limited

• The Call Center Attendant will serve as the first point of contact for customers, handling inquiries, resolving complaints, and driving conversions through excellent communication and customer service.

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information about visa services, travel packages, and related offerings
• Convert inquiries into paying clients through effective communication
• Handle customer complaints and escalate when necessary
• Maintain proper records of calls and customer interactions
• Follow up with leads and existing clients
• Meet daily/weekly call and conversion targets

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