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Call Center Agent at Calls Experts Corporation

--Powermax General Electrical Merchants Ltd--

Job Description

Bilingual Call Center Agent (English & French) – Full-time, Work From Home

Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity!

Market: US and Canada Industry: Insurance

Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Process inbound and outbound call traffic to qualify leads and make live transfers
  • Qualify prospects
  • Resolve client queries
  • Prepare customer spreadsheets and maintain online records

Essential Qualities

Essential Qualities
  • Laptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 10/11 (no MAC).
  • Fiber optic internet connection
  • Ability to work 8/9hour shifts, 5 days a week in EST, shifts between 9 AM – 9 PM EST
  • Excellent command of both English and French
  • Ability to handle objections and utilize persuasive skills; comfortable with small talk
  • Ability to thrive in a fast-paced virtual environment
  • Strong work ethic
  • Willingness to learn and grow

Special Benefits for this Position

  • Compensation: US$2.84 per hour (US$500 per month for 176 hours of work)
  • Incentives: Up to US$500 per month
  • Overtime: Additional hours beyond 176 will be compensated separately

Application Process

If you're interested in applying, please click the link below and fill out the application form. One of our recruiters will contact you within a few days

https://forms.gle/NTsffNEnX6XL5ykx7


Close Date

30/05/2025

Apply Now!