Business Coordintator

Business Coordinatorprovides high-level, confidential administrative, operational and strategic support to the Head of External Distribution. The role ensures effective coordination, communication, workflow management, and professional representation of the office.

• Provide proactive, professional, and confidential support to the Head of External Distribution, as well as additional designated executives, ensuring effective prioritisation and coordination across executive demands.
• Manage complex calendars, scheduling, meeting coordination, and travel arrangements.

• Take full accountability for the planning, coordination, agendas, briefing packs, minute-taking, action tracking, and follow-through of ED Exco meetings, ensuring execution of agreed actions.

• Handle sensitive information with the highest level of discretion.

Office & Workflow Management

• Ensure effective workflow within the Executive’s office, prioritising requests and managing deadlines.

• Act as a key liaison between the Executive and internal/external stakeholders.
• Act as the central coordination point for BAU operational matters across the ED function, liaising with internal stakeholders such as IT, Operations, Finance, and Marketing to ensure timely resolution and communication.

• Oversee operational processes, approvals, and submissions for the Executive.

Business Support

• Leverage a strong understanding of PPS Insurance, its product suite, membership model, and distribution channels to support the business and the Executive.
• Apply knowledge of the broader South African financial services industry to support the Executive and assist with preparing relevant documentation.
• Compile data, and prepare reports or insights.

Communication, Presentations & Video Content

• Design, format, and maintain high-impact PowerPoint presentations for Exco, Board, internal roadshows, and distribution forums.
• Develop professional video content, including:
  • Executive messages
  • Internal staff updates
  • Distribution campaigns
  • Stakeholder engagement pieces
• Manage video editing, branding alignment, and coordination with Marketing/Corporate Communications if needed.
• Support with communication materials such as scripts, speaking notes, briefing documents, and event content.

Stakeholder Engagement

• Build strong working relationships with the External Distribution leadership team, peers, and broader organisational stakeholders.
• Manage requests, queries, escalations, and follow-ups on behalf of the Executive.
• Represent the Executive’s office in a manner consistent with PPS values, professionalism, and service excellence.

Administrative Governance & Compliance

• Prepare expense claims, manage budgets for the Executive’s office, and track invoices/payments.
• Ensure compliance with company procedures, data privacy, governance, and document management policies.
• Assist with coordination of governance submissions, business plans, and performance reports.

Function Coordination

• Coordinate all ED Executive events, including conferences, kick-offs, leadership gatherings, and offsites, managing logistics, stakeholders, content flow, and timelines end-to-end.

Sales Enablement, Incentives & Vendor Liaison

• Support the leads management process, assisting with coordination, tracking, reporting, and process administration as required.

• Provide operational and administrative support to incentive management programmes, including coordination of data, communication, and execution milestones.
• Manage and maintain the relationship with incentive and/or remuneration vendors, acting as the primary liaison between the business and the service provider.

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