Burundi Senior Country ITO at One Acre Fund

We are looking for a well-rounded IT person with 1+ years of experience in end-user support specifically laptop hardware, software and networks troubleshooting. You will work with over 200 devices across our 4 offices. You will report to the Growth Countries ITO Lead. You will be based in Muramvya and travel to regional offices to provide support to the wider team.

• Endpoints Lifecycle Management – Laptops, Tablets.
  • You will ensure that:
  • New endpoints (Laptops and Tablets) meet our defined pre-check standards.
  • Endpoints (laptops and tablets) are functioning and fit for purpose during their life cycle.
  • Periodic maintenance, replacement and disposal of Endpoints (laptops and tablets) are done.
  • Periodic checks and updates on the health status of Endpoints (laptops and tablets) are done.
• Technical Support. You will: 
  • Resolve tier 2 tickets within defined Service level agreements (SLAs) for Endpoints (laptops and tablets) and Software troubleshooting.
  • Provide tier 1 Network support for Network devices including the configuration of Access Points and Routers.
  • Carry out regular Operating System maintenance, software updates, and hardware support for One Acre Fund Laptops.
  • Configure and test tablet applications.
  • Engage with non-technical partners to conduct IT-related training.
  • Initiate and participate in technical projects.
• Facilities & Power Management
  • Identify the device power needs for ITO devices.
  • Liaise with infrastructure technicians/electrical engineers to determine power rate recommendations

Go to this link : https://grnh.se/8d0495a91us , click on APPLY NOW and complete the electronic form that appears. You can also apply by sending your application to the One Acre Fund human resources email address: burundijobs@oneacrefund.org