Burundi Business Investigator and Farmer Protection Specialist

As Business Investigator & Client Protection Specialist, you will be responsible for investigating financial and operational discrepancies and ensuring client protection principles are upheld throughout operations. You will address cases that impact farmers and clients - such as underpayments, overpayments, incorrect balances, misconduct, or inappropriate collection practices - and ensure fair, timely, and documented resolution. You will oversee two sub-departments: Case Investigation and Hotline.

Investigation & Case Management

• Investigate discrepancies related to repayments, collections, distributions, inventory, and client accounts
• Handle cases involving client impact, including:
  • Under- or over-collection from farmers
  • Incorrect client balances or repayment records
  • Unauthorized charges or coercive collection practices
  • Staff or partner misconduct affecting clients
• Manage investigations end-to-end: case intake, analysis, field verification, documentation, and closure

Client Protection & Safeguarding

• Apply Client Protection Principles in all investigations
• Ensure fair treatment, transparency, confidentiality, and non-retaliation
• Prioritize cases with direct client harm
• Recommend and track remedial actions for affected clients (refunds, balance corrections, corrective communication)
• Escalate safeguarding or severe misconduct cases according to internal protocols

Data Review & Analysis

• Reconcile data from multiple systems (Mobile Money platforms, bank statements, Kobo, client databases)
• Identify patterns, anomalies, and recurring client-impact issues
• Conduct root-cause analysis to prevent recurrence

Field Investigations

• Conduct field visits to verify transactions and client experiences
• Interview staff, agents, and clients using ethical and client-centered approaches
• Collect and preserve evidence while respecting client dignity and confidentiality

Reporting & Documentation

• Prepare investigation reports including: findings and evidence, root causes, client impact assessment, financial implications, corrective and preventive actions
• Maintain a secure and confidential investigation tracker
• Provide periodic summaries to management on case status and trends

Controls & Prevention

• Recommend improvements to SOPs, controls, training, and communication
• Support the implementation of fraud detection and client protection controls
• Contribute to strengthening accountability and ethical standards across operations

08 April 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.