Administrator: Claims & Investigations at DP World

All tasks pertaining to investigation, processing, and administration of Goods-in-transit (GIT) as well as other claims.

• Day to day management of claims - registering of claims on in-house system (Winfreight).
• Verify and compare claims against endorsements on proof of delivery (POD)/ load documents.
• Investigate validity of claims, resolve queries in a timeous manner.
• Liaise with clients, loading / offloading points, carriers, insurers, as well as internal stakeholders (Operations, Debtors, Creditors & POD departments) to resolve claims.
• Prepare and process accurate claim documentation for invoicing.
• Effective reporting of claims, claim statistics, claim trends, etc.
• General administrative tasks, filing and recordkeeping.
• Accurate and complete claims procedure.
• Resolution of claims within agreed deadlines.
• Follow Standard Operating Procedures (SOPs) relating to claims processes.
• Accurate reporting / statistics / claims information on Winfreight.
• Ensuring accurate and efficient communication with management and colleagues to promote efficiency and to ensure irregularities / business risks are highlighted.
• Maintain good working relationship with colleagues & retain exceptional service levels.

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