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Accountability to Affected Persons Officer

--Powermax General Electrical Merchants Ltd--

Job Description

The AAP Officer strengthens the accountability system by ensuring effective feedback and complaint mechanisms, overseeing data collection and analysis for decision-making, and fostering organizational learning. The role requires strong collaboration with program and operations teams. The AAP Officer reports to the AAP Manager and supports Health and Protection & Empowerment programs at the field level.

Job Industry

International Relations, Development, Humanitarian Management

Job Salary Currency

UGX

Job Salary Fixed

No

Key Deliverables

Technical Quality and Strategy

 

  • Update and review SOPs and Feedback Plans with the AAP Manager
  • Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
  • Lead processes to collect, review, classify, and respond to client feedback at field level
  • Conduct FGDs and stakeholder meetings to gather community feedback
  • Produce CRA reports for discussion in field meetings and project review sessions
  • Participate in data collection and analysis when required
  • Perform any additional tasks assigned by the supervisor

 

Program Development

  • Support the integration of accountability in proposals and reporting
  • Ensure accountability considerations across the full program cycle
  • Develop or adapt accountability communication materials (posters, brochures, noticeboards)
  • Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
  • Participate in monthly review meetings with program teams and senior management

 

Staff Performance Management, Learning & Development

 

  • Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
  • Document lessons learned and best practices using accountability tools, and sharing internally

Professional Qualifications

Industry Qualification
International Relations, Development, Humanitarian Management Bachelor’s degree in social work, Human Rights, International Law, Social Sciences, or any related field. At least 2 years of humanitarian experience, preferably in community engagement or AAP Experience delivering accountability mechanisms and safe, inclusive community communication Strong facilitation and interpersonal skills Ability to manage multiple tasks independently Strong understanding of community engagement and accountability practices in refugee settings. Excellent facilitation, communication, and training skills. Ability to collect and analyze community feedback safely and ethically. Strong report writing and presentation skills. Understanding of adult learning principles and organizational development. Strong problem-solving and multitasking abilities. Ability to work independently in high-pressure environments. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Knowledge of languages used by refugee communities is an added advantage.

Application Process

Close Date

05/04/2026

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