Desktop Support Technician - Kenya (2 Positions)

Background Information

Career Options Africa Group is a HR Consultancy firm specializing in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan. 

Our client, a leading global IT services and consulting company that provides technical support and infrastructure services to major technology companies and enterprises worldwide, is seeking a desktop support technician to be based in Kenya. 

The Job

The ideal candidate will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients. 

• Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices. 
• Support standard operating systems and commonly used business applications. 
• Resolve incidents and fulfil service requests according to established procedures. 
• Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently. 
• Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required. 
• Deliver high-quality, client-facing communication—both verbal and written. 
• Participate in small to medium-scale projects as needed. 
• Offer feedback on new or updated technical processes to help improve efficiency. 
• Perform device disposal services in accordance with company policy and compliance requirements. 
• Collaborate with cross-functional teams when advanced or escalated support is required. 
• Maintain accurate documentation of issues, activities, and resolutions. 

2 open days

1 Phone Call

1 Onsite Interview

4 Days after Interview