Job Description
Blueribbons Holdings Ltd is a Debt Management firm specializing in professional rehabilitation of bad debts through collection and counseling.
Job Industry
Job Salary Currency
KESJob Salary Fixed
NoKey Deliverables
• Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.
• Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.
• Organize, implement and manage the most suitable debt recovery method and techniques.
• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.
• Provide customers with accurate account details e.g. balances, account numbers etc.
• Update system reports with relevant information to support the collection process.
• Ensure data integrity and confidentiality of customer details.
• Attend to customers during scheduled/unscheduled meetings.
• Respond promptly to customer communications via email, phone, or postal mail.
• Initiate clearance for settled debts upon receiving proof of payment.
• Mediate disputes between customers and clients.
• Monitor and control portfolio performance.
• Preparation required reports.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Finance, Accounting And Assurance Services | Must Have • Possession of at least a Diploma from a recognized Institution. • Solid communication and interpersonal skills. • Computer literate and English proficiency. • High integrity and honesty. • Positive attitude and work ethic. • Able to work under pressure and with minimal supervision. Added advantage • Certification in credit management, banking, or a related field. • Prior experience in credit or debt management. |