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Customer Support Technician (Fibre to Home) at Mybest Ltd

--Powermax General Electrical Merchants Ltd--

Job Description

At MyBest Teams Ltd, we are passionate about connecting talent with opportunity across Kenya and the wider East African region. As a dynamic HR and recruitment solutions company, we specialize in helping organizations build high-performing teams through tailored hiring strategies, talent sourcing, and employer branding support.

Job Industry

Customer Service & Support

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • Installation, maintenance, and support of Fibre to Home (FTTH) and business internet connections.
  • Troubleshooting internet connectivity, routers, wireless devices, fibre links, and customer network issues.
  • Monitoring signal strength, network stability, and ensuring optimal customer connectivity.
  • Conducting fault diagnosis and restoration of network outages within agreed timelines.
  • Maintenance of fibre and wireless network infrastructure including cabling, poles, routers, switches, access points, and related equipment.
  • Site surveys and technical assessments for new installations.
  • Configuration and support of networking equipment.
  • Customer support and resolution of technical complaints professionally and efficiently.
  • Coordinating field activities and supporting junior technicians where necessary.
  • Ensuring proper installation standards and adherence to company procedures.
  • Preparing technical reports and escalation of unresolved issues

Professional Qualifications

Industry Qualification
Customer Service & Support Diploma or Certificate in Telecommunications, IT, Electrical Engineering, or related field. Proven experience in a similar role within an ISP or fibre internet company. Hands-on experience with FTTH installations, wireless networking, signal troubleshooting, and customer support. Experience maintaining ISP infrastructure and responding to network faults. Experience working with installation contractors or technical teams serving large-scale ISP networks will be an added advantage. Ability to supervise, coordinate, and support technical field teams. Strong troubleshooting and communication skills. Ability to work independently and handle field assignments efficiently. Valid driving/riding experience is an added advantage.

Application Process

Close Date

31/05/2026

Apply Now!